How to protect yourself from hackers and scammers
WINTOP takes extensive security measures to ensure the safety of all accounts. There are additional steps that are strongly recommended for users to protect themselves from bad actors accessing their account and funds.
It is important to firstly note that the WINTOP support staff will never ask you for your 2-factor authentication code or password. If you receive any correspondence from a party whether they claim to be associated with WINTOP or not that requests this information, immediately contact us.
Use a strong password
It is highly recommended to use a complex and unique password that has not been used or shared on any other websites or platforms you use. Strong passwords generally contain at least 8 characters with one uppercase letter, one lowercase letter, one special character and one number. It is also considered good practice to routinely change your password (every 3 months for example).
It is important to not reuse passwords that you may have used on other websites, as data leaks occur from time to time on 3rd party services. You can check here to see if your email address has been associated with any known leaks.
Enable 2-Factor authentication
Activating 2FA through Google Authenticator on your WINTOP account is a key step toward securing your account. This can be easily enabled in settings once you have logged into your account.
Bookmark our domain https://www.wintop.com.au
Bookmarking https://www.wintop.com.au and using this bookmark to access the website (as opposed to manually typing the address or searching in google) can substantially reduce the risk of falling victim to a website that is designed to imitate WINTOP to gain access to your login details. Always be sure to check that the lock symbol appears near the browser’s address bar that indicates your connection to WINTOP is secure.
Ensure emails are sent from us
Always be vigilant when opening and reviewing emails to ensure that it is not an email from a bad actor pretending to be WINTOP. Keep on the lookout for poorly worded emails, suspicious links and attachments. These are generally the most common ways that customers are compromised through ransomware.
Beware of overseas brokers, investment websites, and offers too good to be true
Be suspicious of any person or organisation that is offering you easy money, or anything that may seem too good to be true. Bad actors in cryptocurrency are highly sophisticated and skilled at convincing you that their schemes are real, returns are high and risks are low.
These people or organisations may attempt to get you to invest by offering fast and high returns with low or no risk through digital currency investments and trading, unique offers in early-stage investments and other “insider information”. They may also pitch the opportunity to be of low or no risk because you will be able to sell at any time, get a refund for poor-performance, have access to insurance and more.
If you spot signs of the above, it is strongly recommended to hang up the phone or delete the correspondence and record the details to report them to the Australian Securities and Investments Commission (ASIC).